We Are Here To Help You.

What you need to know before OneKey™ goes live:

Instructional Videos
Webinars (Both Live & Recorded)
Documents (PDF files)
  • Big Changes | View PDF
  • Important Things to Know When Entering a Listing | View PDF
  • How to Effectively Book a Showing When No One Answers the Phone! | View PDF
  • How to Handle Offers – Let’s Cooperate | View PDF
  • When a Broker Should Call a Rules Enforcement Facilitator | View PDF
  • Status Changes… Your Cheese Has Moved | View PDF
Questions? Comments?
  • Stratus Users: Call (631) 661-4800 x550
  • Matrix Users: Call (914) 681-0833
  • For other inquiries, please email us.

Vendor Support Directory

Cloud CMA
Phone: 855-977-8834
Email: support@cloudcma.com

Phone: (800) 668-8768
Email : tech@instanetsolutions.com

Email: support@homesnap.com
Phone: 800-431-5509

Email: CustomerCare@ListHub.com
Phone: 877-560-0171

MLS Websites/IDX
Email: webtemplates@mlsli.com
Phone: 631-661-4800 x367
Dana and/or Maria Casha
Live Demo

Rate Plug
Email: support@rateplug.com
Phone: (877) 710-0808

Email: info@remine.com
Phone: (855) 217-0171
Office Demos:
Brent Robbins
Broker Relations Manager
(410) 707-7364
Support Center

Managing Brokers & Staff:
Phone: 888.561.8481
(Hours of Operation: 7:30am -5pm PST Mon-Fri)
Brokers/Managers: mlssupport@zillow.com
Brokers/Managers: brokersupport@zillow.com
Brokers/Managers: partnersupport@zillow.com
Agents: listingsupport@zillow.com

NY Dept of State
Ph: 518-474-4429

Tech Helpline (HGAR Members)
Email: support@techhelpline.com
Chat: chat.techhelpline.com
Ph: 866-829-1440
Mon-Fri 9am-8pm
Sat 9am-5pm

Ph: 888-825-5472
Mon-Fri 8:30am-8pm
Sat-Sun 8:30am-3:30pm

Supra Lockbox & Key
Ph: 877-699-6787
Mon-Sun – 8am-10pm

GoHGMLS (HGAR Members)
Ph: 888-825-5472
Mon-Fri 8:30am-8pm
Sat-Sun – 8:30am-3:30pm

Ph: 800-379-0057
Email: support@showingtime.com
Live Chat

NYSAR Legal Hotline
Ph: 518-436-9727
Mon-Fri – 9am-4pm

Learning Library
Ph: 877-762-9322
Email: support@learninglibrary.com
Mon-Fri – 9am-9pm
Sat/Sun – 9am-5pm
Need Help?

OnCourse Learning
Ph: 800-743-8708
Email: techsupport@oncourselearning.com

The CE Shop
Ph: 888-827-0777
Email: support@theceshop.com
Mon-Fri – 7am – 9pm
Sat/Sun – 9am-6pm

HGAR Member Success Team
Ph: 914-681-0833
Ph: 845-294-7905
Email: support@hgar.com
Mon-Fri – 9am-5pm