We Are Here To Help You.
Important things you need to know about OneKey® MLS
IMPORTANT DOCUMENTS
- Coming Soon FAQ | View PDF
- Compliance Checklist | View PDF
- Stratus FAQ’s document | View PDF
- Frequently Asked Questions | View PDF
- Stratus Add/Edit Changes | View PDF
- Big Changes | View PDF
- Important Things to Know When Entering a Listing | View PDF
- How to Effectively Book a Showing When No One Answers the Phone! | View PDF
- How to Handle Offers – Let’s Cooperate | View PDF
- When a Broker Should Call a Rules Enforcement Facilitator | View PDF
- Status Changes… Your Cheese Has Moved | View PDF
- Offer Acknowledgment and Sworn Declaration Statement | View PDF
- Top 20 Clear Cooperation FAQ’s | View PDF
- Clear Cooperation Slides | View PDF
- How to Add an Open House | View PDF
- Single Family Input Form | View PDF
- Condo Input Form | View PDF
- Rental Input Form | View PDF
- Multi-Family 2-4 Input Form | View PDF
- Land Input Form | View PDF
- Commercial Input Form | View PDF
Infographics
Clear Cooperation Infographic | View PDF
Consumer Audience Social Media Channels
Instructional Videos
We will continue to add new informational videos and webinar dates that will help you learn about upcoming changes to your MLS. You are encouraged to visit our Help Center frequently over the next few weeks.
Recorded Webinars
Questions? Comments?
- Stratus Users: Call (631) 661-4800 x1
- Matrix Users: Call (914) 681-0833
- For other inquiries, please email us.
Vendor Support Directory
Below you will find a list of MLS vendors, products and services that are available to you. If you need customer service or support, please contact the respective vendor below and they will help you.
Cloud CMA
Phone: 855-977-8834
Email: support@cloudcma.com
REALTORS® Property Resource (RPR)
Phone: 877-977-7576
Chat: Click Here
Instanet
Phone: (800) 668-8768
Email : tech@instanetsolutions.com
Homesnap
Email: support@homesnap.com
Phone: 800-431-5509
Website
ListHub
Email: CustomerCare@ListHub.com
Phone: 877-560-0171
Website
MLS Websites/IDX
Email: webtemplates@onekeymlsny.com
Phone: 631-661-4800 x313
Maria Casha
Live Demo
Rate Plug
Email: support@rateplug.com
Phone: (877) 710-0808
Website
Remine
Email: info@remine.com
Phone: (855) 217-0171
Office Demos:
Brent Robbins
Broker Relations Manager
(410) 707-7364
brent@remine.com
Support Center
Zillow/Trulia
Agent Care/Partner Support
Phone: 888-466-3501
Hours of Operation:
8am-8pm EST Weekdays and
9:30am-8pm EST Sat & Sun
Partnersupport@zillowgroup.com
NY Dept of State
Ph: 518-474-4429
Website
Tech Helpline (HGAR Members)
Email: support@techhelpline.com
Chat: chat.techhelpline.com
Ph: 866-829-1440
Mon-Fri 9am-8pm
Sat 9am-5pm
Matrix
Ph: 888-825-5472
Mon-Fri 8:30am-8pm
Sat-Sun 8:30am-3:30pm
SentriLock Support
Ph: 513-618-5800
Mon-Sun – 8am-10pm
GoHGMLS (HGAR Members)
Ph: 888-825-5472
Mon-Fri 8:30am-8pm
Sat-Sun – 8:30am-3:30pm
ShowingTime
Ph: 800-379-0057
Email: support@showingtime.com
Website
NYSAR Legal Hotline
Ph: 518-436-9727
Mon-Fri – 9am-4pm
Learning Library
Ph: 877-762-9322
Email: support@learninglibrary.com
Mon-Fri – 9am-9pm
Sat/Sun – 9am-5pm
Need Help?
OnCourse Learning
Ph: 800-743-8708
Email: techsupport@oncourselearning.com
Website
The CE Shop
Ph: 888-827-0777
Email: support@theceshop.com
Mon-Fri – 7am – 9pm
Sat/Sun – 9am-6pm
HGAR Member Success Team
Ph: 914-681-0833
Ph: 845-294-7905
Email: support@hgar.com
Mon-Fri – 9am-5pm