We Are Here To Help You.

Important things you need to know about OneKey™ MLS

IMPORTANT DOCUMENTS

  • Stratus FAQ’s document | View PDF
  • Reopening New York – Phase 2 Real Estate Guidelines (Source: NYSAR.com) | View PDF
  • Frequently Asked Questions | View PDF
  • Stratus Add/Edit Changes | View PDF
  • Big Changes | View PDF
  • Important Things to Know When Entering a Listing | View PDF
  • How to Effectively Book a Showing When No One Answers the Phone! | View PDF
  • How to Handle Offers – Let’s Cooperate | View PDF
  • When a Broker Should Call a Rules Enforcement Facilitator | View PDF
  • Status Changes… Your Cheese Has Moved | View PDF
  • Matrix Changes | View PDF
  • Offer Acknowledgment and Sworn Declaration Statement | View PDF
  • Compliance Checklist | View PDF
  • Important Stratus User Information – March 23rd 2020 | View PDF
  • Top 20 Clear Cooperation FAQ’s | View PDF
  • Clear Cooperation Slides | View PDF

Infograpics

Clear Cooperation Infographic | View PDF

Consumer Website Marketing Elements

For REALTORS®

For Consumers

Consumer Website Features – FACT SHEET | View PDF

Coming soon – Monthly OneKeyMLS.com Website Traffic

Consumer Audience Social Media Channels

Instructional Videos

We will continue to add new informational videos and webinar dates that will help you learn about upcoming changes to your MLS.  You are encouraged to visit our Help Center frequently over the next few weeks. 

Recorded Webinars

OneKey™ MLS Rules Changes

Stratus Changes

Rental Listing Compensation

Clear Cooperation Policy

Questions? Comments?
  • Stratus Users: Call (631) 661-4800 x550
  • Matrix Users: Call (914) 681-0833
  • For other inquiries, please email us.

Vendor Support Directory

Below you will find a list of MLS vendors, products and services that are available to you. If you need customer service or support, please contact the respective vendor below and they will help you.

Cloud CMA
Phone: 855-977-8834
Email: support@cloudcma.com

REALTORS® Property Resource (RPR)
Phone: 877-977-7576
Chat: Click Here

Instanet
Phone: (800) 668-8768
Email : tech@instanetsolutions.com

Homesnap
Email: support@homesnap.com
Phone: 800-431-5509
Website

ListHub
Email: CustomerCare@ListHub.com
Phone: 877-560-0171
Website

MLS Websites/IDX
Email: webtemplates@mlsli.com
Phone: 631-661-4800 x367
Dana and/or Maria Casha
Live Demo

Rate Plug
Email: support@rateplug.com
Phone: (877) 710-0808
Website

Remine
Email: info@remine.com
Phone: (855) 217-0171
Office Demos:
Brent Robbins
Broker Relations Manager
(410) 707-7364
brent@remine.com
Support Center

Zillow/Trulia
Managing Brokers & Staff:
Phone: 888.561.8481
(Hours of Operation: 7:30am -5pm PST Mon-Fri)
Brokers/Managers: brokersupport@zillow.com
Brokers/Managers: partnersupport@zillow.com
Agents: listingsupport@zillow.com

NY Dept of State
Ph: 518-474-4429
Website

Tech Helpline (HGAR Members)
Email: support@techhelpline.com
Chat: chat.techhelpline.com
Ph: 866-829-1440
Mon-Fri 9am-8pm
Sat 9am-5pm

Matrix
Ph: 888-825-5472
Mon-Fri 8:30am-8pm
Sat-Sun 8:30am-3:30pm

Supra Lockbox & Key
Ph: 877-699-6787
Mon-Sun – 8am-10pm

GoHGMLS (HGAR Members)
Ph: 888-825-5472
Mon-Fri 8:30am-8pm
Sat-Sun – 8:30am-3:30pm

ShowingTime
Ph: 800-379-0057
Email: support@showingtime.com
Website

NYSAR Legal Hotline
Ph: 518-436-9727
Mon-Fri – 9am-4pm

Learning Library
Ph: 877-762-9322
Email: support@learninglibrary.com
Mon-Fri – 9am-9pm
Sat/Sun – 9am-5pm
Need Help?

OnCourse Learning
Ph: 800-743-8708
Email: techsupport@oncourselearning.com
Website

The CE Shop
Ph: 888-827-0777
Email: support@theceshop.com
Mon-Fri – 7am – 9pm
Sat/Sun – 9am-6pm

HGAR Member Success Team
Ph: 914-681-0833
Ph: 845-294-7905
Email: support@hgar.com
Mon-Fri – 9am-5pm