For assistance with your personal account, trouble logging in, compliance or billing, please contact your Association’s customer support team.
Hudson Gateway Association of REALTORS®
Member Success Team Phone: 914-681-0833
Email: support@hgar.com
Long Island Board of REALTORS®
Customer Service Team Phone: 631-661-4800
Email Customer: service@lirealtor.com
Product Support
Please see below for a list of vendors providing products and services to our subscribers and the respective contact information. Feel free to reach out directly to these vendors for product support.
MLS-Touch (CoreLogic)
Email: support@prospects.com
Website
Down Payment Resources
Phone: 1-877-816-8050
Website
Transaction Desk by Lone Wolf Technologies
Phone: (800) 668-8768
Email : tdsupport@lonewolf.com
pr.transactiondesk.com/support
lonewolf.my.site.com/s/contactsupport
ListHub
Email: CustomerCare@ListHub.com
Phone: 877-560-0171
Website
MLS Websites/IDX
Email: webtemplates@onekeymls.com
Phone: 631-670-0710 x413
Maria Casha
Live Demo
Learn More
Rate Plug
Email: support@rateplug.com
Phone: (877) 710-0808
Website
REALTORS® Property Resource (RPR)
Phone: 877-977-7576
Contact
RPR Help Desk
Remine
Email: info@remine.com,
Support@remine.com
Support Center
Contact
RISMedia
Email: premier@rismedia.com
Zillow/Trulia
Agent Care/Partner Support
Phone: 888-466-3501 (for Premier Agents Only)
Hours of Operation:
8am-8pm EST Weekdays and
9:30am-8pm EST Sat & Sun
Partnersupport@zillowgroup.com
NY Dept of State
Phone: 518-474-4429
Website
OneHome (Core Logic)
OneHome Support
OneHome Learning Lab
Website
Tech Helpline (HGAR Members)
Email: support@techhelpline.com
Chat: chat.techhelpline.com
Phone: 866-829-1440
Mon-Fri 9am-8pm
Sat 9am-5pm
Matrix (CoreLogic)
Phone: 833-753-0526
Mon-Fri 8:30am-8pm
Sat-Sun 8:30am-3:30pm
SentriLock Support
Email: support@sentrilock.com, lockboxshop@onekeymls.com, showings@sentrilock.com
FAQ
Support available 8AM to Midnight EST,
7 days/week
Phone: 1-513-618-5814
ShowingTime for the MLS Premium, InfoSparks, and FastStats
Phone: 800-379-0057
Email: support@showingtime.com
Website
FAQ
NYSAR Legal Hotline
Phone: 518-436-9727
Mon-Fri – 9am-4pm
Learning Library
Phone: 877-762-9322
Email: support@learninglibrary.com
Mon-Fri – 9am-9pm
Sat/Sun – 9am-5pm
Need Help?
OnCourse Learning
Phone: 800-743-8708
Email: techsupport@oncourselearning.com
Website
The CE Shop
Phone: 888-827-0777
Email: support@theceshop.com
Mon-Fri – 7am – 9pm
Sat/Sun – 9am-6pm
Cloud CMA
Phone: 855-977-8834
Email: support@cloudcma.com