For assistance with your personal account, trouble logging in, compliance or billing, please contact your Association’s customer support team.

Hudson Gateway Association of REALTORS®
Member Success Team Phone: 914-681-0833
Email: support@hgar.com

Long Island Board of REALTORS®
Customer Service Team Phone: 631-661-4800
Email Customer: service@lirealtor.com


Product Support

Please see below for a list of vendors providing products and services to our subscribers and the respective contact information. Feel free to reach out directly to these vendors for product support.

MLS-Touch (CoreLogic)
Email: support@prospects.com
Website

Down Payment Resources
Phone: 1-877816-8050
Website

Transaction Desk by Lone Wolf Technologies
Phone: (800) 668-8768
Email : tech@instanetsolutions.com
pr.transactiondesk.com/support
lonewolf.my.site.com/s/contactsupport

ListHub
Email: CustomerCare@ListHub.com
Phone: 877-560-0171
Website

MLS Websites/IDX
Email: webtemplates@onekeymlsny.com
Phone: 631-661-4800 x413
Maria Casha
Live Demo

Rate Plug
Email: support@rateplug.com
Phone: (877) 710-0808
Website

REALTORS® Property Resource (RPR)
Phone: 877-977-7576
Contact
RPR Help Desk

Remine
Email: info@remine.com,
Support@remine.com
Support Center
Contact

RISMedia
Email: premier@rismedia.com

Zillow/Trulia
Agent Care/Partner Support
Phone: 888-466-3501 (for Premier Agents Only)
Hours of Operation:
8am-8pm EST Weekdays and
9:30am-8pm EST Sat & Sun
Partnersupport@zillowgroup.com

NY Dept of State
Phone: 518-474-4429
Website

OneHome
OneHome Support
OneHome Learning Lab
Website

Tech Helpline (HGAR Members)
Email: support@techhelpline.com
Chat: chat.techhelpline.com
Phone: 866-829-1440
Mon-Fri 9am-8pm
Sat 9am-5pm

ListTrac
Email: info@listtrac.com

Matrix (CoreLogic)
Phone: 833-753-0526
Mon-Fri 8:30am-8pm
Sat-Sun 8:30am-3:30pm

Matrix Tools and Support

SentriLock Support
Email: support@sentrilock.com, lockboxshop@onekeymls.com, showings@sentrilock.com
FAQ
Support available 8AM to Midnight EST,
7 days/week
Phone: 1-513-618-5814

ShowingTime for the MLS Premium, InfoSparks, and FastStat
Phone: 800-379-0057
Email: support@showingtime.com
Website
FAQ

NYSAR Legal Hotline
Phone: 518-436-9727
Mon-Fri – 9am-4pm

Learning Library
Phone: 877-762-9322
Email: support@learninglibrary.com
Mon-Fri – 9am-9pm
Sat/Sun – 9am-5pm
Need Help?

OnCourse Learning
Phone: 800-743-8708
Email: techsupport@oncourselearning.com
Website

The CE Shop
Phone: 888-827-0777
Email: support@theceshop.com
Mon-Fri – 7am – 9pm
Sat/Sun – 9am-6pm

Cloud CMA
Phone: 855-977-8834
Email: support@cloudcma.com