Frequently Asked Questions
These are the most frequently asked questions we’ve received so far regarding the MLS Transition. Click on each question to view the answer. If you have additional questions, please don’t hesitate to Contact Us.
I am not a REALTOR® and do not belong to a REALTOR® association. Am I required to join one now to access OneKey MLS?
All Participants (Office Brokers) are required to be members of a New York-based REALTOR® association to have access to OneKey® MLS. If you are currently a non-REALTOR®, you should contact email@example.com or call 914-681-0833 for more information before February 1, 2024 to ensure MLS access is retained.
I’m not currently a subscriber of OneKey MLS. Should I sign up should I wait until the transition is complete?
If you are not currently a participant member (Office Broker) or subscriber (Salesperson/Associate Broker) with OneKey® MLS, we would suggest that you wait until the end of January when you will receive instructions on how, where, and when to sign up.
Will OneKey MLS be honoring our current contract which expires in June 2024?
Participants (Office Brokers) will receive a refund issued directly from Mid-Hudson MLS for fees paid through June 2024 in a timely manner.
To whom do I pay my dues? What are the fees?
Beginning in January 2024, your MLS participant and subscriber fees will be paid directly to OneKey MLS.
The 2024 fee schedule is as follows:
- OneKey MLS Participant (Broker) fee per office: $190 per month
- OneKey MLS Subscriber (Salesperson, Associate Broker) fee per agent: $175 per year, which will be prorated for a February start date at $162.42.
Note that OneKey® MLS will waive all start-up fees for all current Mid-Hudson MLS Participants and Subscribers. New Participants joining after February 1, 2024 will be charged a non-refundable start-up fee of $650; Branch Offices will be charged a non-refundable start-up fee of $450 per branch; New Subscribers will be charged a start-up fee of $200.
How long will the Mid-Hudson system be available?
The Mid-Hudson system will be available until January 31, 2024. At that time, listing information will be available in the OneKey MLS system, and Mid-Hudson agents that were not previously subscribed to OneKey MLS will be eligible to join at that time.
I’m already a OneKey MLS participant or subscriber and have been creating duplicate listings in Mid-Hudson MLS and OneKey MLS for maximum exposure. What will happen to the duplicate listing?
At the time of the cut over, our Technical Support team will flag and remove any duplicate listing imported from Mid-Hudson MLS into OneKey MLS. The OneKey MLS listing data will be the listing that remains intact. All participants and subscribers will be notified and encouraged to review their listings and check that the duplicate listings have been removed. If you find a duplicate listing still exists at that time, please contact Support@HGAR.com or call 914-681-0833 and the duplication will be resolved quickly.
Will my saved contacts automatically be transferred to the new Matrix database?
Efforts are underway to ensure that as much data as possible is automatically transferred to the new Matrix database when the cutover is complete. However, with any data conversion of this size, there is a potential that not all data will be automatically transferred, and additional steps may be required.
Will open houses be automatically transferred to the new Matrix database?
No. When you log in to the Matrix, you must re-enter any open house data for each listing.
When will my listings appear on OneKey MLS?
All listings will be transferred to OneKey MLS before the end of January. Beginning February 1, 2024, all listings will be published on onekeymls.com, the consumer-facing listing search site.
Will only Active listings be transferred? What about Closed and Expired listings?
All listing data will be brought over from the Mid-Hudson database to the OneKey MLS Matrix database. Once the cutover is complete, you are strongly encouraged to review listing data for all on-market listings to ensure they have been transferred to the OneKey MLS Matrix database appropriately.
What listing statuses does OneKey MLS support?
As defined in the OneKey MLS Rule & Regulations the acceptable listing statuses are as follows:
- Temporarily Off the Market (TOM)
For an explanation of these statuses and example use cases, please contact Support@HGAR.com or call 914-681-0833.
How much of the listing data will be transferred to OneKey MLS?
All listing data will be transferred to OneKey MLS, but there are many instances in which data fields are not matching or have been used inconsistently. There are also many data fields which exist in OneKey MLS that do not exist in Mid-Hudson MLS.
To ensure your listings are as accurate and complete as possible, we strongly encourage you to review all data fields at the first opportunity and to add or edit any incorrect or missing data immediately.
The additional data fields are critical as they serve to provide more exposure and opportunity for the listing to appear in search results. Your listing may look incomplete without this additional data and may appear in fewer searches as a result.
If you have questions or need assistance, please contact Support@HGAR.com or call 914-681-0833. and your listing will be reviewed and corrected quickly.
Is it mandatory to use the OneKey MLS listing agreements?
No. There is no requirement to use listing agreements offered by OneKey MLS. You can continue to use your office listing agreement.
What documents are required for OneKey MLS listings?
The following documents are required in the appropriate circumstances:
- Listing Agreement (Exclusive Right to Sell/Rent/Agency)
- Coming Soon Authorization
- Owner’s Name Withheld (Required IF you enter “withheld” in the Owner’s Name field of the listing.)
- Extension Agreement (Required if you are extending the expiration date of the listing.)
- Withdrawal Form (Required if you are changing a listing status to Withdrawn)
- Listing Cancellation Form (Required if you are changing a listing status to Cancelled.)
- Listing/Status Change Form (Not required unless requested by OneKey MLS or HGAR staff, or if there is a change that cannot be completed by the Participant, Subscriber, or office administrator.)
Other forms may apply. One Key MLS encourages and highly recommends the listing agent or listing office to upload other documentation (lead-based paint addendum, disclosures, etc.), but these are not required by OneKey MLS.
Please access the OneKey MLS Rules and Regulations to learn more or visit the HELP Center at https://www.onekeymlsny.com/products-services/helpcenter/ for more information.
Does OneKey MLS use Black Knight Paragon? If not, when, and where will the training take place?
OneKey MLS uses the Matrix platform from CoreLogic. Live virtual and in-person training will be offered in your local area. Dates, times, and locations are available here: https://www.onekeymlsny.com/new-mls-info/training/
Who can I contact for MLS Support?
If you have questions about MLS compliance, or about adding and editing a listing in the OneKey MLS Matrix system, contact Support@HGAR.com or call 914-681-0833.
All other questions (searches, CMAs, emailing listings) are handled directly by the MLS Matrix Vendor support.
Please call 833-753-0526. Also, feel free to reach out to firstname.lastname@example.org at any time to have your question directed to the appropriate party.